Cancellation Fees – “Coronavirus”

Mack Air to waive Coronavirus (Covid-19) cancellation fees
In support of the Global Community, our agents, and clients; Mack Air has taken a decision to waive cancellation fees with effect from the 1 st of March 2020 and until further notice. It must however be noted that these cancellations are subject to key Terms and Conditions – which have been listed below but most importantly are only for cancellations related to Coronavirus (COVID-19).

Seat prices will be held in 2021 for 2020 deferred bookings
Should a client not feel comfortable traveling on the dates already booked in 2020 due to the Coronavirus outbreak, you
may amend the flight booking to either later in 2020 or alternatively to 2021 and we will hold the current quoted price for
the adjusted booking.

Precautions are being taken as an additional safety measure
We are, complying with all global health recommendations and best practice recommendations as well as taking all
necessary precautions to further ensure the safety of our clients and staff; these include but are not limited to:

  • Aircraft cabins are being treated with an anti-bacterial spray at least twice daily
  •  Hand sanitizers are readily available to all clients and staff in aircraft, terminal buildings at check-in desks, and Mack Air offices
  • Clients and staff are continually advised to inform the crew immediately, should they feel unwell or show symptoms
    of a flu type nature at any time and our crew and ground handling personnel have been briefed accordingly

Terms & Conditions for cancellations

  • Cancellations are to be reviewed on a case by case basis at the sole discretion of Mack Air Management
  • Only cancellations relating to Coronavirus (COVID-19) will be considered for the waiving of any cancellation fees
  • There is a minimum 72-hour cancellation policy
    • Cancellations within 72 hours will incur a 100% cancellation fee
  • Amendments will be conducted at no additional cost and prices maintained through to 2021 for these clients